For dental, physio, aesthetics and medical practices

Turn more enquiries into consultations. Keep patients coming back.

Calls get missed at lunch. Enquiries never become a booking. Patients go overdue for recall. Start with a free visibility score and a review of how a new patient enquiry is handled today.

  • Your visibility score
  • An enquiry-to-booking review
  • How you keep in touch with patients

Free, with no obligation. See how it works

  1. 1Enquiry
  2. 2Consultation booked
  3. 3Attended
  4. 4Aftercare
  5. 5Recall and come back
Pillar 1 New enquiriesPillar 2 Existing customers, from day one

The problem

Where patients slip away before and after the first visit.

  1. 01

    Calls missed at lunch and after hours

    Lunch, evenings and weekends are when people ring. Nobody picks up.

  2. 02

    Enquiries that never become a booking

    Someone asks about a consultation, then hears nothing back.

  3. 03

    No-shows and late cancellations

    The slot goes empty and nobody follows up to rebook.

  4. 04

    Patients overdue a check-up or recall

    They meant to come back. Nobody reminded them.

  5. 05

    Treatment plans left unfinished

    A plan starts, then the next appointment never gets booked.

Pillar 1

New patient enquiries: answered, booked and reminded.

From the first message to the day they walk in, plus the reception admin in between.

01

First response

A system can handle
  • Acknowledges every website and message enquiry straight away, day or night
  • Answers routine admin questions you have approved, like opening hours, parking and how to book
Your team still does
  • Calls back anyone who asks to speak to someone
  • Answers anything clinical

Clinical questions, advice and triage stay with your clinicians. Nothing here replaces clinical judgement.

02

Booking

A system can handle
  • Offers consultation times and books them, in your existing systems where they allow it
  • Sends a confirmation and what to expect
Your team still does
  • Decides who sees whom
  • Handles anything unusual
03

Undecided enquirers

A system can handle
  • Follows up people who asked but did not book, at times you agree
  • Sends the information they asked for
Your team still does
  • Approves the wording
  • Takes treatment questions
04

Reminders and no-shows

A system can handle
  • Sends appointment reminders
  • Follows up no-shows and cancellations with a way to rebook
Your team still does
  • Sets your cancellation policy
  • Decides when to call instead

Pillar 2

Your existing patients: recall, rebooking and reviews.

Your patient list already holds people due back. This starts on day one with the records you already hold, not only with new patients.

We check how your list was collected and who has opted out before anything is sent. Results depend on your business, your list and its permissions.

01

Recall and check-ups

A system can handle
  • Reminds patients due a check-up, hygiene visit or review
  • Lets them pick a time
Your team still does
  • Sets recall intervals
  • Decides who is contacted
02

Lapsed patients

A system can handle
  • Gets back in touch with patients you have not seen in a long time, in your words
  • Sends birthday or seasonal reminders where permitted
Your team still does
  • Chooses who to contact and when
03

Unfinished treatment plans

A system can handle
  • Reminds patients about the next appointment in a plan they started
Your team still does
  • Decides what is clinically appropriate

Messages carry no clinical advice.

04

Reviews and referrals

A system can handle
  • Asks happy patients for a review or a referral at the right moment
Your team still does
  • Approves the wording and timing

For aesthetics clinics, no message names or promotes prescription-only treatments.

The free review

Your free visibility score and enquiry-to-booking review.

One free review, covering new enquiries and the customers you already have.

What you get

  • 1
    Your visibility score from SearchScore: AI search, SEO and conversion, with a fix list
  • 2
    A review of how a new patient enquiry is handled today, on your website, phone and messages
  • 3
    A look at how you keep in touch with existing patients
  • 4
    The first fixes we would suggest

What we need from you

  • Your practice website
  • Answers to three quick questions
  • Optional: a short call about phones and booking

The visibility score comes from SearchScore. The enquiry-to-booking review is done by a person at AscendX.

After your review

The work we can set up with you.

Proposed scope, agreed with you after your free review. Nothing here is switched on until you approve it.

Enquiry capture

Every enquiry acknowledged straight away, with approved answers to routine admin questions.

Booking and reminders

Consultation booking, reminders, and no-show and cancellation follow-up.

Recall

Recall and review-due reminders for existing patients.

Treatment-plan follow-up

A nudge for the next appointment in a plan, with no clinical advice.

Reviews and referrals

Asked for at the right moment, in wording you approve.

CRM tracking

Where every patient is in the journey, and revenue linked to follow-up.

Scoped after your free review. No prices on this page.

What we'd track

See where every enquiry and customer is.

A simple CRM view of each person in the journey, with revenue linked to follow-up.

Journey viewExample view, not real data
Enquiry
Sophie R.Asked about evening appointmentsAcknowledged
Revenue linked to follow-up
Consultation booked
Daniel M.First consultationReminder sent
Revenue linked to follow-up
Attended
Amira K.Plan startedNext visit due
Revenue linked to follow-up
Aftercare
Tom H.Treatment finishedReview asked
Revenue linked to follow-up
Recall and come back
Grace L.Check-up overdueRecall sent
Revenue linked to follow-up

Revenue linked to follow-up shows who was followed up and later paid. It does not prove the follow-up caused the sale. That needs a proper test, such as a group that gets no follow-up.

Free review

Start with your free review.

Your free visibility score and enquiry-to-booking review, with the first fixes we would suggest.

Your questions, answered

Still deciding? Start with the free review.

What do you do with my details?

We use them to prepare your free review, send it to you and talk to you about it. We only send marketing emails if you tick the consent box, and you can ask us to delete your details at any time. See our privacy notice for the full picture.

Do I need to change my software?

No. We work with the tools you already use, where they allow it. If something is missing, we say so in your review before anything is set up.

Does it give clinical advice?

No. Routine admin answers only, like hours, parking and how to book. Clinical questions, advice and triage stay with your clinicians.

Who decides what patients are sent?

You do. We agree the wording, timing and who is contacted with you before anything goes out, and we check how your list was collected first.

Is the visibility score the same as the Revenue Growth Score?

No. The visibility score comes from SearchScore and looks at your website. The Revenue Growth Score is part of the wider Growth Blueprint, built with you if you work with us.

What does it cost?

The review is free. The work behind it is scoped after your review, and you see the scope and price before anything starts. There are no prices on this page.